As a safety precaution to our customers and the artist community all sales are final. Many of our products are professionally sterilized and sealed for both the artist and customer’s safety, and for this reason we cannot accept returns on procedure products.
We understand that things do happen, and in those rare situations please email us at [email protected] with [email protected] cc'd with a detailed explanation of why you are requesting a return on a product. We will review your request and if a return is granted, a refund in the form of a store credit only will be applied. Any product returned to us without approval, will be refused and sent back.
This does not apply to Pigments, Li-FT®, Anesthetics, Aftercare products, Machines, Grips, Needles, Power Supplies or Foot Pedals. No refund, return, exchange or store credit will be issued on those items. Pigments are non-returnable! On all other items a valid receipt is required if request for return is granted.
Granted returns are accepted within 14 business days of purchase. The buyer is responsible for all shipping charges to send the item(s) back and credit will not be given for the original shipping fee. Granted returns are also subject to a 15% restocking fee.
Please note: Do not return any product without prior written approval. Any items returned to Girlz Ink without prior written approval will be returned to the customer at the customers expense.
Girlz Ink takes great pride in our products and customer service. For any reason you receive a product that is incorrect or defective, it will be replaced.
To be eligible for return, your item must be unopened, unused and in the original packaging. You must email us at [email protected] with [email protected] cc'd within 72 hours of receiving your package.
We will ask you to email us pictures of the damaged product so we can address and resolve the situation quickly and efficiently.
We may ask that you ship the damaged products back to us. In this event, our artist support team will assist you with the return shipping arrangements. You will be provided with a return label.
Oopsie…sorry about that! Mistakes do happen once in a while but they are rare.
To ensure our shipping departments efficiency and quality control, a picture is taken of every order prior to sealing of the package before it leaves our facility. We know how important it is for your order to arrive correctly. Nothing can be more frustrating so we have integrated this extra quality control step to ensure better accuracy and stay friends!
As I mentioned before, we are human and mistakes can still happen. Please email us at [email protected] with [email protected] cc'd within 72 hours of delivery. Please include your order number and name of product missing.
We understand sometimes you may order the wrong product by mistake or just simply have a change of mind; it happens. Unfortunately, due to the nature of our sterilized and sealed products, we only exchange or replace items if they are defective or damaged. Please read our Returns and Refund Policy at the top of the page.
If a package is returned by the carrier due to insufficient address, addressee unknown, package not claimed, or any other reason given, we will contact you. If you do not respond within 30 days, we will automatically refund you for the order minus our 15% restocking fee.