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Recently we've been hit with an influx of questions regarding issues using Afterpay to checkout.
We understand the convenience and flexibility that Afterpay offers, and we want to ensure that you have all the necessary information to make your purchase experience as seamless as possible. We wanted to address a common concern that some of our customers have raised regarding the availability of Afterpay as a payment option during the checkout process.
If you are unable to see Afterpay as a payment option during checkout, please follow these steps to resolve the issue:
Ensure you are on the "Payment" section of the checkout: Afterpay does not appear as an option until you reach the stage where you are required to enter your card information. Please navigate to this section; you should see Afterpay located below where you would enter your card details.
You're logged in: Unfortunately, we've been experiencing a glitch that has caused Afterpay to not always display as an option when a customer is logged into their account. If you are unable to see Afterpay on the "Payment" page, please log out and try checking out as a guest.
Approval status: If you are requesting an amount that exceeds your approved limit, Afterpay may not display as a payment option. We advise you to contact Afterpay's customer support if you believe this to be an error or wish to inquire about your approval status.
We understand the importance of having flexible payment options, and we apologize for any inconvenience caused by the occasional unavailability of Afterpay.
With the problems we've experienced with Afterpay, we thought it important to share your other options. Shop Pay is another Buy Now Pay Later (BNPL) service similar to Afterpay.
Shop Pay is a wallet that helps you check out faster by automatically filling in your saved email, payment and shipping details, enabling you to checkout with one click!
The following info is saved and securely encrypted for your future purchases:
shipping address
billing address
credit card details
mobile phone number
You can save up to 20 shipping addresses and up to 10 credit cards with Shop Pay. Your mobile phone number is used for SMS verification of your account.
Which BNPL is best for you? It depends on your needs, preferences and size of your cart! Don't forget to check the interest rates and fees that Afterpay and Shop Pay might charge you as well (these may vary).
In order for you to make the most sound decision for which to use during the checkout process, we've detailed the key differences below and have linked to each of their how-to pages.
Must be at least 18 years old.
Must have a valid email address, mobile number, and US delivery address.
Must have a US-issued credit or debit card for purchases.
Limited to a $500 purchase to start, but that limit will increase over time depending on how you use it and if you make on-time payments.
Four equal payments are due every two weeks, with the first payment paid during checkout.
Accepts Mastercard, Visa, and debit cards issued in the US.
APR options depend on your purchase amount, and installment terms.
You can save up to 20 shipping addresses and up to 10 credit cards with Shop Pay. Your mobile phone number is used for SMS verification of your account.
Must be at least 18 years old.
Billing information must match the bank account on file.
Valid and supported credit or debit card.
Installment agreements for orders between $50 and $3,000, which include discounts, taxes, and shipping.
Shoppers can pay in full during checkout or split the purchase into four equal and interest-free installment payments.
APR options depend on your purchase amount, and a down payment may be required.
If you encounter any further difficulties with Afterpay, Shop Pay or have additional questions, please don't hesitate to contact our customer support team, who will be more than happy to assist you at [email protected].
